Legal Document
Privacy Policy
Effective Date: January 28, 2026
Table of Contents
1.Introduction
Welcome to HaramainWheels. We are committed to protecting your personal information and ensuring your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and services (collectively, the "Services").
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.
2.Information We Collect
We collect several types of information from and about users of our Services:
2.1 Personal Information
When you register for an account or use our Services, we may collect personal information such as:
- Full name
- Email address
- Phone number
- Booking details and preferences
- Payment information (processed securely through third-party providers)
2.2 Usage Data
We automatically collect information about your interactions with our Services, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referral source
2.3 Location Data
With your explicit consent, we may collect information about your geographic location to facilitate wheelchair delivery services in Makkah and Madinah. You can withdraw this consent at any time through your device settings.
3.How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our wheelchair rental services
- To process your bookings and transactions
- To send you booking confirmations, updates, and service-related communications
- To personalize your experience and provide tailored content and recommendations
- To communicate promotional offers, pilgrimage information, and updates (with your consent)
- To respond to your inquiries and provide customer support
- To detect, prevent, and address technical issues and fraudulent activity
- To ensure the security and integrity of our Services
- To comply with legal obligations and enforce our terms of service
5.Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6.Your Rights
You have certain rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you
- Correction: You have the right to request that we correct any inaccurate or incomplete information
- Deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions
- Objection: You have the right to object to the processing of your personal information for certain purposes
- Data Portability: You have the right to request a copy of your data in a structured, commonly used format
- Withdraw Consent: Where we rely on your consent to process your information, you have the right to withdraw that consent at any time
To exercise any of these rights, please contact us using the information provided in Section 7 below. We will respond to your request within a reasonable timeframe.
7.Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
HaramainWheels
Governing Law: This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates and Saudi Arabia, without regard to conflict of law principles.
Updates to This Policy: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this document. You are advised to review this Privacy Policy periodically for any changes.